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Contacting support

Two ways to reach the Adentris team, and what to include so we can help you fast.

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Written by Sergey Yudovskiy

If something is not working, or you are just not sure how to do something, we would rather hear from you than have you stuck. There are two ways to reach the Adentris team, and both go to real people.


  • Email: write to [email protected] any time.

  • In-product chat: use the chat inside Adentris to message us without leaving what you are doing.


To help us help you faster

When you reach out, a few details let us get to an answer quickly:


  • Your workspace or program name.

  • The patient EMR ID, if your question is about a specific record.

  • A short description of what you expected to happen and what happened instead, plus a screenshot if you have one.


We respond as quickly as we can, and we will follow up if we need more detail to sort it out.

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